Legal notice

LEGAL NOTICE

This notice sets out the information required by section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. SUPPLIER DETAILS
Trading name: Clarité Co

2. CONTACT DETAILS
Physical address: 190191 Tugela Ferry, KwaZulu-Natal, 3010, South Africa
Address for service of legal documents: 190191 Tugela Ferry, KwaZulu-Natal, 3010, South Africa
Telephone / WhatsApp: +27 76 234 9590
Email: Nmbgroup01@gmail.com
Website: clariteco.co.za

3. INDUSTRY MEMBERSHIP
Clarité Co is not a member of any self-regulatory or accreditation body and does not subscribe to any specific code of conduct.

4. PRODUCTS AND PRICES
Each product page describes the product's main features. All prices are in South African Rand (ZAR) and are the full price payable, including any applicable taxes. Delivery costs are shown at checkout before you pay:
- R100 on orders under R599
- R50 on orders from R599 to R769.99
- free on orders from R770

5. PAYMENT
Payment is made online at checkout through our secure payment provider. Accepted payment methods are shown at checkout.

6. DELIVERY
We deliver within South Africa only. Orders are delivered within 8–11 business days of being placed. See our Shipping Policy for full details.

7. COOLING-OFF RIGHT
Under section 44 of ECTA, you may cancel your order without reason and without penalty within 7 days of receiving the goods. The only charge you may be responsible for is the direct cost of returning the goods. Our Refund Policy gives you 10 days, which is longer than the law requires. Refunds are paid within 30 days of cancellation, as required by ECTA; in practice we aim to refund within 10 business days.

8. TERMS, RETURNS AND WARRANTY
Our Terms of Service, Refund Policy and Shipping Policy form part of every purchase and can be read in the footer of this website. The Veloura Glide carries a 12-month warranty against manufacturing defects. Your rights under the Consumer Protection Act 68 of 2008 are not affected.

9. TRANSACTION RECORDS
After you place an order, we email you a confirmation with the full order details. Keep this email as your record of the transaction. If you create an account, you can also see your order history there. We keep order records for at least 5 years.

10. SECURITY AND PRIVACY
Payments are processed through a secure, encrypted checkout. We never see or store your full card details. How we collect and protect your personal information is set out in our Privacy Policy, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

11. COMPLAINTS AND DISPUTES
If you have a complaint, please contact us first at Nmbgroup01@gmail.com or +27 76 234 9590 and we'll do our best to resolve it within 5 business days. If we can't resolve it, you may contact:
- the Consumer Goods and Services Ombud (CGSO): www.cgso.org.za, or
- the National Consumer Commission: www.thencc.gov.za.

12. GOVERNING LAW
All sales through this website are governed by the laws of the Republic of South Africa.